Hi there,

I am trying to understand why it is that the Communicator App on Android, isn’t downloading Firmware. I have tried both Android on 5g and also using the WiFi to no avail.

I’ve tried numerous phones, with no joy.

I understand I can use the DFU using a computer, however in this instance the App is what is being used. I’ve cleared the cache and Downloaded data on android thinking it was that, however with no luck either.

Any suggestions please as I am out of options?